F.A.Q. (Frequently Asked Questions)

Frequently Asked Questions

  • Q. What kind of automotive part selection do you offer?

  • A. We retail and wholesale millions of auto parts, components, accessories, wheels and tires (new, remanufactured, OEM (Original Equipment), and used) available for immediate delivery within Canada, the USA, and even internationally. Our network is comprised of the world's leading and most renowned manufacturers, remanufactures, recyclers, and distributor warehouses in the automotive after market industry and now, with our state of the art shipping calculators and tools, we are able to get you the parts you need in a fraction of the time you'd wait from another source. In fact, we can provide many of our customers with next day service in most Canadian provinces and US States. In some cases, we are even able to provide same day delivery or pickup within your local area.

  • Q. Do you stand behind the products you sell?

  • A. Absolutely! That is why we offer only the best brands from the best warehouse networks and provide unparalleled customer care and technical assistance.  Plus, we offer a Lifetime Guarantee on many of our items.

  • Q. Once my order is placed, how long does it take to receive it?

  • A. Standard orders in stock ship from our facilities the same business day. Units ordered for industrial, older or specialty vehicles may require additional time but orders are always fulfilled and shipped as quickly as possible.

  • Q.  Where do you ship, what shipping methods do you offer, and at what cost?

  • A. In order to provide you with the delivery method that best suits your needs, we eploy the use of state-of-the-art shipping cost calculators which compare all the rates and options of all major carriers and truck freight companies in order to provide you with the best possible rates the industry has to offer. We can ship to anywhere in Canada, the US, and internationally at the lowest possible price. Some of the carriers we regularly ship with include DHL, UPS, FedEx, Canada Post, United States Postal Service, Air Canada Cargo, Day and Ross, and many more.

Available shipping options include:

  • 5 - 7 Day Ground Shipping
  • 2nd Day Ground Shipping
  • Next Day Ground
  • Next Day Air
  • Local Delivery

*Note: Some over-sized orders may only be shipped via truck freight and will be quoted on an individual basis.

  • Q.  What forms of payment do you accept?

  • A. We accept all major credit cards (Visa, MasterCard, American Express, Discover), Western Union, PayPal, Interac e-mail money transfers, cashier's checks, money orders and bank transfers. However, orders placed with payment via cashier's checks and money orders will not be processed until your payment is received.

  • Q.  When is payment due?

  • A. Payment is due at the time of ordering.

  • Q.  What is your return and warranty policy?

  • A. All information regarding these policies can be found in the company policies section of our website.

Please feel free to contact us if you have questions about our policies and procedures. We are always happy to help!